Cannabis Industry

CIMA’s 5 Ps of Doing Business with the Cannabis Industry

Since the first recreational dispensary opened in Colorado in 2014, the retail cannabis industry has steadily gained momentum across the country. There are more than 7,000 dispensaries across the United States and over 12,000 cultivation licenses for growers. The industry generated $26.5 billion in sales in 2021 and is projected to top $32 billion in 2022. CIMA is proud to be part of this industry, and we are guided by our 5Ps of doing business with dispensaries:


With the staggering amount of money to be made supporting the cannabis industry, it is no surprise that many companies display a green leaf on their brochures and promote their services and products to dispensaries and growers.

CIMA is different. We understand that the cannabis industry needs dedicated techniques, tailored recommendations, and industry-specific procedures. To best serve the needs of the cannabis industry, CIMA approaches each client situation without a preconceived notion because we realize that no two businesses are the same. Learning the specific challenges of each establishment is integral to CIMA’s multi-step approach:

  • Discovery: We dig deep to uncover a particular cannabis business’s unique challenges. Cash handling procedures, cash volume, security concerns, number of locations, reporting requirements, and many other variables are important factors in determining the best suite of solutions.
  • Consultation: We draw on our industry experience to identify possible products and services that meet the business’s cash handling needs and budget.
  • Collaboration: We work with our engineers, installers, the customer, and trusted CIMA certified partners to implement the best configuration of hardware, software, and ongoing support that will increase efficiency and reduce the cost of handling cash.

If you’re like me, I was going crazy dealing with the cash in my retail locations. My life changed after I put the CIMA cash machines in. Cash is secure; my staff is on the floor with customers, not dealing with cash issues in the back office. I would never open a store without them.” -Tom Denha, CFO/CEO of JARS


CIMA is dedicated to helping the cannabis industry thrive. As a heavily involved manufacturer, CIMA is always working with our partners to strategically dive deep into each client. Whether engaging with partners and clients, networking at industry events, or staying informed about cannabis-related legislation, CIMA has proactively built relationships and developed expertise in the sector. Our customers benefit from our extensive experience working with cannabis retailers and our industry connections. We have a number of partnerships and are always exploring new partner relationships as we focus on finding the most knowledgeable and respected service companies and industry minds, investing in our partners as a result.

CIMA is active with The Emerging Markets Coalition (EMC), a non-profit organization that advocates for the normalization, electronification, and increased accessibility to complete financial services for cannabis-related industries. EMC members are cannabis-related industry players who proactively drive relationships and workable legislation, regulation, and public perception. CIMA supports EMC’s strategy of making cash transparent, traceable and taxable.

MJ Bizcon
CIMA is excited to join other innovators serving the cannabis industry again at MJ BizCon in Las Vegas this November. The premier event is attended by over 35,000 cannabis executives worldwide. Professionals from all levels gather to make deals, hear the latest industry trends and insights into the current political landscape, source the right solution providers, and gain knowledge from leaders in the industry.
Visit our booth in the South Hall Upper #10125.

Are you interested in learning more about CIMA’s involvement in the cannabis industry or exploring ways to partner? Click here.


One thing that has not changed in the cannabis industry is the dependence on cash. Due to federal regulations, most of the billions spent on recreational marijuana are cash-only transactions. Dispensaries must keep track of every dollar and maintain meticulous records to remain in compliance. CIMA offers a broad range of solutions that have proven to be effective tools for the cannabis industry:

    • Point-of-sale cash recycling kiosks
    • Back-office recyclers
    • Smart safes
    • Cash handling machines
    • CIMA software: C-Link, CAOS

CIMA machines are equipped with dedicated software that sets user permissions, creates electronic records of all transactions and is configurable for specific needs.

Please click here for more information on CIMA’s cannabis line of products and services.


Vik Devjee is the Vice President of CIMA America, and he has collaborated with cannabis clients on their cash handling procedures from conception to completion. In this role, Vik has helped dispensaries and growers navigate the complex cash handling regulations of the industry. Vik recounts how the sector has grown, and his early experience with the cannabis industry:

“Learning about the cannabis business has been exciting. You can watch a whole industry emerge from the shadows and into the legitimate business space. It’s very community-based and has a spirit of grass-roots cooperation.”

Vik knew what was needed as this business sector grew for CIMA.

“I realized that it was essential for CIMA to find someone who was laser-focused on this sector – someone who could lead the charge in customer service and advocate for the cannabis industry, as well as help them manage their cash handling challenges. And I’m happy to say that we have found that person. We recently welcomed Julie Cudd as our Business Development Manager for the cannabis sector.”

As CIMA’s Business Development Manager for the cannabis sector, Julie will be responsible for developing strategy and support initiatives for cannabis businesses throughout the United States. Julie approaches the challenge from a consultative and collaborative standpoint, and her ultimate goal is to help businesses thrive, not just sell CIMA’s products and services.

“As a family-held company with global recognition as a leader in cash management solutions, CIMA’s emphasis has always been on relationships,” says Vik. “And Julie has the perfect personality to develop those relationships.”

“I’m thrilled to be part of this business,” says Julie. “The people who make up the cannabis sector are the most passionate industry experts. It is a pleasure to work with them. I can draw from my background in fintech, retail management, security, cloud technology, hospitality, payments, and training. I’m excited to help cannabis businesses reduce their cost of managing cash, but more than anything, I value these businesses and love this role because it allows me to be a trusted business advisor in an industry that often deals with a lot of grey. Cash management is painful for cannabis businesses. My goal is the make that the most simple streamlined part of their business.”

To contact our team of dedicated professionals, or to learn more about Julie or Vik, click here.


CIMA is dedicated to helping businesses reduce the cost of managing cash. We accomplish this through continuous investment in innovation, best practice manufacturing, and collaboration with our worldwide business partners.

For cannabis dispensaries, CIMA works with business operators to reduce time, control costs, increase revenue and accuracy, and increase security when managing cash. Our solutions are delivered through a network of highly capable partners to implement and support our solutions for the cannabis industry. CIMA Cash Handling America supplies a broad range of solutions to businesses across Banking / Financial Institutions, Retail, Hospitality, and Gaming – not just cannabis.
To learn more about CIMA, click here.

5 Shifts Driving Cash Automation

The U.S. economy is struggling to recover after more than two years of upheaval. As the pandemic recedes, the nation faces several social and economic shifts. These changes will steer the direction of commerce and shape our new normal. Hospitality, fast food, gaming, grocery, cannabis, and retail banking outlets must pivot to accommodate new customer and worker behaviors. Here are five shifts driving cash automation:

Labor Shortages

In the latter half of 2021, the “Great Resignation” rippled across many sectors. The phenomenon decimated lower-paying hospitality and retail jobs. By the time the dust settled, over 1 million hospitality workers and nearly 5% of retail workers had quit. Retailers report that it is now almost impossible to hire enough staff to keep up with business.

The cash automation solution:

Retailers can deploy cash automation machines quickly and fill many of these menial jobs. Front-of-house transactions and backroom counting activities are more reliable, accurate, and faster when done by machines. Cash handling devices such as recyclers, smart safes, and kiosks remove the unpredictability of human labor and reduce employment costs. Businesses can offer better wages to a much smaller workforce while improving the bottom line.

Increases in Crime

From coast to coast, criminal activity is increasing at an alarming rate. Businesses are reporting a surge in crimes from armed robbery to cash shrink from employees. Even counterfeit operations are in high gear, churning out near-perfect reproductions of U.S. banknotes.

The cash automation solution:

Cash automation machines act as deterrents to criminal activity in many ways. Armed robbers don’t want to risk the time needed to break into smart safes, cash recyclers, or kiosks. These machines accurately track money flow inside the business, allowing managers to see which employee used the machine, total transactions, and total cash deposited or withdrawn. Shrink from theft or human error is immediately visible. Built-in scanners also detect counterfeit notes and separate them for removal.


Although financial experts proclaimed that inflation would be transitory, it has surged to historic levels with little relief in sight. Everything from materials to labor is more expensive than ever before.

The cash automation solution:

Cash recycling hardware is a fixed investment that will last for many years. A self-service kiosk will not ask for a raise or drive up health insurance premiums. Automating all cash handling activities is a wise investment that will quickly pay for itself.

Increased Tech Acceptance

The pandemic sped up the acceptance of automation, self-service, and technology in retail spaces. Customers and workers are less resistant to using machines to complete transactions. Even older Americans have become accustomed to using technology to make purchases. Retail outlets that do not recognize this shift in consumer attitudes may get left behind.

The cash automation solution:

By now, most consumers are familiar with the process of using a point of sale kiosk. Many people prefer the self-service option. These customer-facing kiosks require fewer tellers to oversee transactions, saving money without diminishing service. Workers can spend more time on high-value activities such as interacting with customers or upselling merchandise.

Touch-Free Transactions

Many nations worldwide are beginning to look at Covid as endemic instead of pandemic and are adjusting their regulations accordingly. However, many of the lessons and habits from the pandemic may take time to recede. Regular cleaning of surfaces, aversion to contact, and a preference for “touch-free” options will likely remain for some time.

The cash automation solution:

Certain customers may continue to avoid excessive touchpoints, particularly during the annual cold and flu season. Customer-facing kiosks and self-service checkout stations give customers and workers a touch-free option to complete their transactions.

Cash Management – What You Need to Know

Managing Cash for Businesses

Cash handling in retail stores is essential, but some business owners don’t realize that poor cash management could be costing them a lot of money. Costs can be in the form of increased labor, mistakes, and theft. Cash automation addresses these and other associated costs of handling cash. By incorporating machines, retail outlets can prepare floats, provide change and perform end-of-shift balancing without manual handling and do this far more accurately.

What Is Cash Automation?

Automation involves implementing at least one of several different kinds of cash handling machines to take over the work of humans. The cash automation hardware has program software that works with a company’s processes and financial institutions to improve accuracy. There are several kinds of cash management machines available:

Smart Safes

A smart safe is an excellent solution for businesses that store any amount of cash on site. The machine accepts, validates, records, and stores cash securely. Unlike traditional safes, smart safes connect to the internet or cash management technology. The smart safes reconcile the cash automatically, so employees don’t spend time on reconciliation at the close of each day. An intelligent safe can record many data points:

  • Who deposited the cash, and at what time
  • How much cash is stored by denomination
  • Who removed the cash


Back-Office Recyclers

In a high cash volume retail establishment, staff members spend valuable time in the back-office cash room. Under management supervision, employees prepare floats, conduct drawer swaps, count, reconcile, and facilitate collection by the CIT company. There are many opportunities for mistakes, miscalculations, and theft. A back-office cash recycler streamlines the entire process and transmits accurate records directly to the CIT or financial institution.

Point of Sale Recyclers

Placing a POS recycling machine at the checkout line allows the use of the device by cashiers or directly by customers. The point of sale cash recycler accepts money and returns change for each transaction. It also stores excess bills, checks for counterfeit notes, and records all transactions. As self-service becomes commonplace, customer-facing recyclers can reduce the amount of labor needed to handle customer payment transactions.

Why Automate Cash Handling?

Cash automation streamlines procedures and offers many benefits:

Labor – The more time employees spend handling, sorting, and counting cash, the more it costs the business. Cash automation means that fewer people spend less time handling transactions.

Security – On a busy day, cashiers might handle large amounts of cash, posing a security risk from external and internal theft. By automating cash procedures and securing surplus banknotes, businesses can add a layer of protection from criminal activity.

Accuracy – Cash automation reduces the number of human errors. Cash handling machines will count, sort, and tally banknotes to prepare the deposit faster and more accurately than an employee could.

Accountability – Cash management technology keeps better records and makes it easier to track how much cash runs through the business. Automation also improves oversight.

Ultimately, any business that manages cash can take advantage of automating manual cash handling processes. Reducing the costs and risks associated with managing cash can deliver significant bottom-line benefits.