2021

2021 End of Year Message

As we get close to the end of another year, I want to take a moment to wish all our partners, mutual CIMA clients, staff (both in-house and outsourced) a Merry Christmas and Happy Holidays. Thank you all for your support, commitment, and partnership in 2021, and we look forward to growing with you in 2022.

December is always a crazy month, isn’t it? We reflect on the previous months, start planning for the New Year, rush and hustle to close the year off as strong as possible, celebrate our wins, etc. So, as we end 2021 and plan for 2022, I wanted to reflect on the year gone by and share some thoughts for the year ahead.

Reflection

The first thing that comes to mind is gratitude. Despite continued COVID issues and its widespread impact on business, we continued to deploy our technology at a consistent pace throughout the year. 2021 was filled with talk about supply chain challenges and shortages of products across so many segments. Thankfully our business continued to produce and supply machines with minor supply disruptions.

I am also grateful for the record number of new companies that we are proud to call “CIMA Partners.” It’s so good to see our brand, innovation, and solutions resonating so well in the US market that partners see value in working with us. We look forward to engaging with you all closely to enable your teams and deliver best-in-class cash automation solutions across retail, hospitality, gaming, and banking.

Last but certainly not least, I am grateful for my team. For me, my team is made up of my local team in Houston, my team inside our outsourced relationships for marketing, legal, and accounting, and of course, my extended team in Italy made up of our family owners and a support team of the smartest people in the industry I have ever known. Nothing is possible without this network of talented people all on the same mission for CIMA to become the leading cash automation brand in the country. No doubt we will get there!

2022…Here we come!

What excites me every day is the amazing innovation that continues to come out of our team in Italy. Next year will see a huge focus and, with the help of our partners, the adoption of our technology portfolio across some exciting new markets. 

Firstly, our customer-facing range of cash recycling solutions is building momentum, and we will see several new deployments in segments we typically have not participated in. Some of the seeds we have planted in 2021 will undoubtedly bear fruit in 2022 as projects mature and we go from pilot to rollout.

We will continue our relentless mission of helping the market understand, appreciate, and embrace the value of automating the “last mile” of cash handling…the cash pickup process with our self-sealing stacking bag technology. We have had some early adoption in 2021 with great success. This will undoubtedly continue as more retailers and CIT partners see the value of taking cash automation one step further and gaining even more efficiencies in their cash management processes. 

We have had an awesome year deploying several back-office note and coin recycling solutions. I am extremely confident this will continue in 2022 with continued demand from the cannabis sector and mid-sized grocery store.

Our Teller Cash Recycler portfolio for banks and credit unions remains a significant part of our business, and 2022 is set to be a massive growth year for us in this sector. Our AST9000 cassette-based unit will be fully certified across all major middleware providers, which will certainly allow us to penetrate the market further. 

And finally, I could not be more excited about expanding our software solutions. This year we enhanced our on-device software, CAOS, with several new features making it the most flexible and scalable cash automation device application in the market. Furthermore, we just launched C-Link Cloud, the next evolution of our device management, monitoring, reporting, and analytics platform. Previously available only as an on-premises solution, C-Link’s powerful platform capabilities are now available as a Software-as-a-Service (SaaS) subscription-based model. Customers will be able to gain enormous visibility and insights into the performance of their devices, flexible transaction reporting, and centralized, remote management of machines. This will deliver even greater returns on investment for our clients.

I look forward to some downtime over the next couple of weeks, and I am excited about where 2022 will take us. CIMA remains hyper committed to the US market with plans for greater investment in our team, products, and infrastructure to support our growth. Thank you for your partnership, and look forward to working with you all in 2022.

Vik Devjee, Vice President

Self-Sealing Stacking Bag Technology

CIMA USA, a global manufacturer of cash handling solutions, has seen a recent surge of interest in our self-sealing stacking bag technology.

Our range of smart safes and cash recycling systems stack and then seal notes in a secure plastic bag inside the machine. This innovative process eliminates traditional cassettes that require manual processing at the customer site. Vik Devjee, Vice President of CIMA Cash Handling America, shared his observations as stay-at-home orders gradually lifted across the U.S. “Companies and retailers are cautiously reopening their businesses after the COVID-19 shut-down. There is an intense focus on hygiene, particularly around the handling of money. That has led to very high interest not only in our cash handling machines but in the solutions that incorporate the stacking bag technology in particular. “We are seeing significant interest from cash in transit (CIT) companies, who traditionally place smart safes or recyclers at their retail customer locations,” says Vik. “Stacking bag technology is facilitating more notes per pickup and a much faster pickup turnaround. CIT’s are telling us notes are easier to manage back at the depot too.” CIMA’s self-sealing stacking bag system launched in 2014 with a primary focus on security, efficiency, and ease of use. The self-sealing system reduces the possibility of human error or shrink. It also streamlines the CIT process, saving time and labor. The smart safes can accept bundles of notes and process them at a rate of six notes per second. The sealed bag is ready to be transported once removed from the machine, and the bag swap-over process, which can be done by internal staff, is quick. That means the CIT guard can simply arrive, pickup, and leave. “In traditional cash recyclers or smart safes, there is a lot of handling and touching of money and components,” Vik explains. “The cash cassettes need to be opened. The cash must be removed and then bundled. Finally, it must be packed into secure transport bags while another employee supervises. That’s a lot of contact, not to mention the time and human resources. On top of that, cassettes are bulky, expensive, and prone to breakage.” Businesses that are reopening face significant challenges, including reduced staff and razor-thin margins. With concerns still elevated about COVID-19, retailers and managers are looking for solutions incorporating hygiene and sanitation while maximizing returns on investments. CIMA cash recyclers and smart safes with SSSB technology can address many of these issues for cash-intensive businesses. “I strongly believe that cash will still be a significant part of the economy,” Vik says. “There are millions of underbanked or unbanked consumers who transact in notes and coins. Shutting them out of the economic recovery would be a mistake. This system is the perfect choice for retailers of any size who want to provide safety and automation for their customers and staff in a post-COVID-19 world.”